Experienced Part Time Seasonal Customer Service Representative - Ticket & Gate Operations
At careerzynith, we're on a mission to deliver world-class service to all our customers, making every interaction a seamless and enjoyable experience. As a Part Time Seasonal Customer Service Representative - Ticket & Gate Operations, you'll play a vital role in keeping our brand strong by demonstrating strict adherence to our values and providing exceptional service to our customers.
About careerzynith
careerzynith is a leading company in the industry, committed to innovation, customer satisfaction, and employee growth. Our culture is built on a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. We believe in Sharing Success with our employees, offering great compensation and benefits to help you keep climbing along the way.
Key Responsibilities
As a Part Time Seasonal Customer Service Representative - Ticket & Gate Operations, you'll be responsible for:
- Supporting the Customer Service (Ticket & Gate) team, ensuring that our customers receive world-class service
- Demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work
- Greeting customers, guiding, and assisting them with the ticketing and baggage check-in process
- Using a computer to sell, print, and reissue tickets
- Managing the check-in process, ensuring that customers have the proper documentation for travel
- Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
- Practicing safety conscious behaviors in all operational processes and procedures
- Assisting customers with routing, trip planning, and gate boarding
- Using computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking, and handling baggage
- Operating jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
- Practicing safety conscious behaviors in all operational processes and procedures
Benefits and Perks
As an careerzynith employee, you'll enjoy:
- A competitive salary
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision coverage
- Paid time off and holidays
- Opportunities for professional development and training
- A chance to see the world while earning great compensation and benefits
What You Need to Succeed
To be successful in this role, you'll need:
- A high school diploma or GED equivalent
- Consistently makes safety and security, of self and others, the priority
- Embraces a diverse set of people, thinking, and styles
- Be at least 18 years of age
- Frequently lift bags or items weighing up to and including 80 pounds
- Be authorized to live and work in the country you are applying to
- Possess entry-level computer skills
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
- Must be fluent, both written and orally, in English
- Must be fluent, both written and orally, in Spanish
What Will Give You a Competitive Edge
While not required, the following qualifications will give you a competitive edge:
- Previous experience in customer service or a related field
- Knowledge of airline operations and procedures
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Ability to work effectively in a team environment
Simple Application Process
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