Experienced Patient Account Customer Service Representative - Revenue Cycle - Remote - Full-Time
At careerzynith, we're dedicated to serving, healing, leading, educating, and innovating to make a positive impact on the lives of our patients and communities. With a rich history dating back to 1942, we've grown into a leading healthcare organization that values the contributions of our employees. We believe that every award earned, every record broken, and every patient helped is a testament to the hard work and dedication of our team members. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to join our team at careerzynith Health and discover your future today!
Job Summary:
We're seeking an experienced Patient Account Customer Service Representative to join our Revenue Cycle team in a remote full-time capacity. As a key member of our team, you'll be responsible for handling patient billing inquiries, providing top-notch customer service, and collecting past due balances. If you're a motivated and results-driven individual with excellent communication skills and a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.
Responsibilities:
As a Patient Account Customer Service Representative, you'll be responsible for:
- Handling patient billing inquiries via inbound and outbound telephone calls, email, fax, regular mail correspondence, or in-person interactions
- Serving as a liaison between patients, providers, external departments, or other responsible individuals to ensure that charts are applied appropriately
- Recording and maintaining transactions accurately to resolve account balances and discrepancies within the prescribed period
- Planning, organizing, and prioritizing work to convince debtors of the necessity of assuming financial responsibility
- Educating debtors on available payment options and explaining the financial impact of various alternatives
- Providing top-quality customer service experiences to ensure and maintain high levels of patient satisfaction
- Representing careerzynith by providing appropriate levels of competency and professionalism to ensure that all patient issues are resolved timely, accurately, and efficiently
- Ensuring that each call is handled appropriately and effectively to ensure the highest level of patient satisfaction
- Performing other duties as required
Requirements:
To be successful in this role, you'll need:
- A high school diploma or equivalent
- 1 year of customer service, healthcare, or office experience
- Previous call center experience is preferred
- Experience with medical terminology in a medical billing environment
- Strong computer skills and dexterity for data entry and retrieval of patient information
- Effective verbal and written communication skills to present information clearly and professionally to varying levels of individuals throughout the patient care process
- Proficiency with Windows-style applications, various software packages specific to the role, and keyboard skills
- Strong interpersonal skills to work effectively with patients, providers, and external departments
- Ability to perform effectively under conditions of fluctuating workload and work with minimal supervision to make independent decisions
Preferred Qualifications:
* Bachelor's degree in a related field
- Previous experience in a medical billing environment
- Knowledge of current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility
Skills and Competencies:
To succeed in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work effectively in a fast-paced environment with multiple priorities
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive patient information
- Strong customer service skills to provide exceptional patient experiences
- Ability to work independently and as part of a team
- Strong technical skills, including proficiency with computer software and hardware
Career Growth Opportunities and Learning Benefits:
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Patient Account Customer Service Representative, you'll have opportunities to:
- Develop your skills and knowledge in medical billing and customer service
- Work with a talented team of professionals who are passionate about delivering exceptional patient experiences
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your career
- Enjoy a dynamic and supportive work environment that values employee growth and development
Work Environment and Company Culture:
As a remote full-time employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the values of:
- Excellence: We strive for excellence in everything we do, from delivering exceptional patient experiences to providing top-notch customer service.
- Compassion: We care deeply about our patients and employees, and we're committed to providing a supportive and inclusive work environment.
- Integrity: We operate with integrity and transparency in all our interactions, from patient care to business practices.
- Teamwork: We believe that teamwork is essential to delivering exceptional patient experiences and achieving our goals.
Compensation, Perks, and Benefits:
As a Patient Account Customer Service Representative, you'll enjoy a competitive compensation package, including:
- A salary that reflects your skills and experience
- Opportunities for career growth and advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to ongoing training and development programs
- A dynamic and supportive work environment that values employee growth and development
How to Apply:
If you're a motivated and results-driven individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our careers website. We can't wait to hear from you!
Equal Opportunity Employer:
careerzynith is an equal opportunity employer, and we're committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds, including protected veterans and individuals with disabilities. Apply for this job