IT Support Administrator

Job Description:

• Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
• Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation
• Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently
• Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead
• Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture

Requirements:

• 3-5 years of hands-on IT support experience in a corporate environment
• Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
• Deep understanding of SSO, 2FA, passkeys, and password management systems
• Strong knowledge of security principles and best practices with proven ability to implement them
• Excellent follow-through and organizational skills—you never let tasks fall through the cracks.

Benefits:

• Flexible work arrangements
• Professional development opportunities